Return & Cancellation Policy
Return & Cancellation Policy
The purpose of this document is to describe the policies and procedures for the return of saleable products by customers to KWT. Any exceptions to the policies and procedures described herein require prior approval from KWT.
ORDER CHANGES OR CANCELLATION:
If you would like to cancel an online order after it has been placed, please contact us via email at support@kingdomwellnessteas.com or telephone at (912) 342-2375 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled. Occasionally, orders or parts of an order are cancelled for various reasons including;
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact us via email.
RETURNS & EXCHANGES:
Kingdom Wellness Teas is totally committed to customer satisfaction. Most products qualify for a free exchange or replacement for 30 days from the date your order ships. To process your return, send an email to support@kingdomwellnessteas.com with your order number or call (912) 342-2375, Monday-Friday 9:00 AM – 5:00 PM EST. We will be happy to walk you through the return process. If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem. We do not accept returns or exchanges on gift cards or any products after 30 days from the date your order ships. The product must be in its original condition, unused and in its original packaging.
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as special orders, our wellness tea blends, extracts or oxymels. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the shipping charges. Please remember it can take 5-7 days for your bank or credit card company to process and post the refund too.
Shipping Policy here.
Please note: Original and return shipping charges will not be refunded.
RETURN ADDRESS
218 Wilmington Island Road
#B
Savannah, GA 31410
Telephone: (912) 342-2375
Email: suupport@kingdomwellnessteas.com