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COVID-19 Prevention Policy

COVID-19 Prevention Policy

COVID-19 Prevention Policy

 

We are experiencing and unprecedented crisis, and all of us have been affected.  

At Kingdom Wellness Teas, being well and staying well is important to us. Our top priority during this time is to ensure the health and safety of our customers. community and ourselves. 

We are currently monitoring the latest news about the Coronavirus. That is why we are taking extra precautions while maintaining day-to-day operations and order fulfillment. 

Therefore, we have taken measures to ensure that you have peace of mind when receiving your orders.

We want you to have confidence that we are doing all we can to ensure the health and protection of our customers and staff, and in preventing further spread of the disease by increasing the frequency of the cleaning and disinfecting of our facilities.

All team members have been trained on proper hand-washing procedures, work areas are disinfected and cleaned prior to shipping each order. 

Face masks and gloves are worn while handling and packaging orders. 

SHIPPING DELAYS

Receiving raw materials from our suppliers has been a challenge due to the pandemic. Please note that processing and shipping can be delayed 7-10 days because of COVID.

Your order is of the utmost importance to us. We appreciate your understanding and patience. We’re working to get orders out as quickly as possible. Please let us know if you have any questions or concerns as we look forward to serving you.

  • Orders are processed Monday - Friday, Closed Sat - Sun
  • Custom teas and signature blends take time as they are handcrafted to order expect shipping to be 5-7 business days.

All order are shipped via USPS First Class or Priority Mail. Unless you have selected a different option

REFUND POLICY

Your satisfaction is crucial to us here at Kingdom Wellness Teas, in the event your product arrives damaged or missing an item or if you have received  an incorrect item please contact our consumer relations desk within 5 days of receiving your order. 

Call us at (912) 342-2375 or drop an email to support@kingdomwellnessteas.com.

NOTE: We are not taking any returns on teas or other food related items. 

To view our return policy for additional information.

Please know that we are doing everything we can to make your experience with us as satisfactory and enjoyable as it possibly can be during these strenuous times.

We appreciate your patience and support. Stay safe! Be Well! Be Kind!